Refund and Cancellation Policy

Last updated 29 September 2026

This policy applies to every worksheet bought from littlemazeweb, operated by Seema Sankaran.

1. Digital downloads are not refundable

Worksheets are digital files, delivered to your library the moment your payment is confirmed. Nothing is posted or shipped, and there is no delivery charge. Because the file is downloadable immediately, a purchase cannot be returned in the way a physical product can. For that reason we do not offer refunds for change of mind, for a worksheet that turned out not to suit your child or class, or for a worksheet you bought and did not get around to downloading.

Each worksheet page shows a thumbnail preview, the grade, and the subject before you buy. Please check them first.

2. When we do refund

We will refund you in full in any of these situations, if you tell us within 7 days of the payment:

• You were charged more than once for the same worksheet or the same order.
• Your payment went through but the worksheets never appeared in your library and we cannot give you access.
• The file is corrupt, will not open, or is materially different from what the preview showed, and we cannot supply a working replacement.

There is no automated refund button on the site. Every refund is handled by us by hand after you email us, which is why the 7-day window matters.

3. How to ask for a refund

Email career4ravi@gmail.com from the address you signed in with, and include:

• the order number from your receipt page,
• the date and amount of the payment, and
• what went wrong, with a screenshot if you have one.

We reply within 3 working days. If we need to fix a broken file instead, we will tell you and the 7-day window pauses while we do.

4. How an approved refund is paid

Approved refunds are made through Razorpay back to the original payment method — the same card, UPI ID, or bank account you paid from. We cannot send a refund to a different account, and we do not issue store credit. Once we initiate it, the money usually appears within 5 to 7 working days, depending on your bank. Any access granted by the refunded order is withdrawn.

5. Cancellations

• There are no subscriptions or memberships here. Nothing auto-renews and nothing is ever charged to you on a schedule. Each purchase is a one-time payment.
• The 30-day download window simply expires on its own. You do not need to cancel anything, and you will not be charged again when it ends.
• You can remove items from your cart at any point before checkout, at no cost.
• An order cannot be cancelled once the payment has been captured; see section 1.

6. Payments that failed or are stuck

If a payment fails, no order is completed and no money is taken. Where a bank has placed a temporary hold, it is released by the bank, normally within 5 to 7 working days. If money left your account but your order still shows as pending after that, email us and we will trace it with Razorpay.

7. Before you raise a chargeback

Please contact us first. Almost every case is a file that did not download or a duplicate charge, and we can resolve both faster than a bank dispute.

8. Contact

Seema Sankaran, D305, Mukunda Nandanam, Kodigehalli, Bangalore 560067, Karnataka, India. Email career4ravi@gmail.com, phone +91 9945672109 (Monday to Friday, 10am to 6pm IST). See our Contact Us page.